Rolex

Service your Rolex Watch at Malalan

Rolex
Malalan is proud to be part of the worldwide network of Rolex-trained watchmakers, carefully selected for their uncompromising professionalism and expertise. We follow the Rolex Service Procedure, designed to ensure that every timepiece leaving a Rolex workshop complies with its original functional and aesthetic specifications.

The watchmakers in our cutting-edge workshops are trained according to strict excellence criteria and assessed regularly by Rolex. From adjusting the length of bracelet to restoring a historical watch, every type of servicing operation for a Rolex watch can be entrusted to Malalan.

A Guarantee of Durability

Rolex watches are designed and built to last. From the conception of a Rolex watch to the time it leaves the workshops, every step of its development and manufacture follows a single critical requirement: quality. As a result, there is no limit on how long a Rolex watch can keep working, being handed down from one generation to the next, and living several lives.


Let an Expert Guide You

With many years between services, your watch deserves the most exacting attention. As a Rolex Authorised Service Centre, Malalan is committed to offering you first-class after-sales service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch can continue to perform its functions over time with outstanding reliability and exceptional beauty.

The watchmakers in our cutting-edge workshops are trained according to strict excellence criteria and assessed regularly by Rolex.

Servicing your Rolex at Malalan

Malalan is proud to be part of the worldwide network of Rolex-trained watchmakers, carefully selected for their uncompromising professionalism and expertise. We follow the Rolex Service Procedure, designed to ensure that every timepiece leaving a Rolex workshop complies with its original functional and aesthetic specifications.


Your Authorized Service Centre

The watchmakers in our cutting-edge workshops are trained according to strict excellence criteria and assessed regularly by Rolex. From adjusting the length of bracelet to restoring a historical watch, every type of servicing operation for a Rolex watch can be entrusted to Malalan.

Malalan Service Centre

The Rolex Service Procedure

The Rolex service procedure is designed to ensure that every timepiece leaving a Rolex workshop complies with its original functional and aesthetic specifications. Each movement is completely overhauled and each case and bracelet is meticulously refinished to restore its lustre. Timekeeping accuracy and water-resistance are rigorously tested to guarantee the level of quality and reliability you naturally expect from a Rolex watch.


The Two-Year Service Guarantee

After a complete service, your Rolex is covered by a two-year Service Guarantee. This guarantee excludes any damage or deterioration that results from an accident or from mishandling of the watch. Any intervention by a non-Rolex-authorised third party or the addition of any non-Rolex-manufactured parts or accessories will void the Service Guarantee.


The Rolex Servicing Process

Every Official Rolex Retailer and Rolex affiliate is authorized to receive your Rolex watch for servicing. Upon receiving your watch, a member of staff notes any requests you may have. The watch is then sent to a watchmaker. 

Assesment
Your watch is carefully examined by a watchmaker, who draws up an estimate of the work to be done. Once the estimate is approved, the servicing begins.
Preparation
The movement, still fitted with its dial and hands, is removed from the case – from which the bracelet has already been detached. The movement, case and bracelet will follow separate paths during servicing before being reassembled at the end of the process.
Dismantling
The movement is entirely dismantled and all the parts are carefully examined. Those that no longer meet Rolex requirements are systematically replaced.
Cleaning
Each component is cleaned in an ultrasonic bath to remove all traces of impurities.
Assembly and lubrication
The cleaned components are dried, after which the movement is entirely reassembled and lubricated.
The watchmaker makes the first adjustments to the precision of the movement according to the brand’s accuracy criteria.
Polishing
The case is completely disassembled and the middle case, bezel, case back and bracelet are re-polished or satin-finished according to their original finish. These delicate operations require great care and dexterity.
Assembly
After being cleaned and refinished, the case parts are reassembled and the seals replaced. The case is tested for waterproofness.
Casing
The movement – to which the dial and hands have been refitted – is put back into the case once the watchmaker has performed rigorous technical and aesthetic checks of all these elements.
Precision Test
The movement is entirely dismantled and all the parts are carefully examined. Those that no longer meet Rolex requirements are systematically replaced.
Waterproofness Test
Your watch is pressure-tested in water to check that it is watertight, and thereafter the bracelet is refitted to the case.
Final Control
Your timepiece is now ready for a final control in which the watchmaker ensures the watch is functioning perfectly and that its aesthetic appearance is impeccable.
Returning the Watch
At the end of the service procedure, your watch is returned to you in a protective pouch and accompanied by an international two-year service guarantee covering replacement parts and labour.

First Class Service

Malalan is committed to offering you first-class after-sales service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch can continue to perform its functions over time with outstanding reliability and exceptional beauty.