Service your Audemars Piguet at Malalan
Audemars Piguet’s watchmaking foundations were laid on this rare savoir-faire, which dates back to bygone days and has been handed down from generation to generation. Since 1875, these craftspeople have practiced their skills at the highest level, building on tradition while continuously pushing further the limits of their crafts to create timepieces imbued with the Manufacture’s savoir-faire and forward-thinking spirit.
The technical complexity of Audemars Piguet calibres drives their system of training and certification. We perform periodical check-ups and quick services in our workshops and endeavour to continuously develop the skills of our technical staff in Ljubljana.
Each Audemars Piguet watch marks the beginning of a relationship dedicated to exclusive, personalised services.
All watchmakers and polishers certified by Audemars Piguet undergo ongoing training and must obtain periodic accreditation of their technical skills. We undertake to use only genuine parts.
Check your watch's chronometric performance, functions as well as state of water-resistance and magnetisation every year.
Water resistance service
The dissassembly and cleaning of the case, the checking of the movement and the replacement of damaged components is necessary to ensure the watch's water resistance. If your watch is equipped with a quartz movement, we will replace the battery as well. This service carries a warranty limited to the replaced components.
Complete Maintenance Service
When your watch no longer functions correctly, our team takes your timepiece through a secure and precise 10-step protocol. This service comes with a 2-year warranty.
Registration, identification and diagnosis
Disassembly and pre-washing
Replacing components and adjustments
Assembly and lubrication
Diurnal rate adjustment
Final Quality Control
Optional Polishing of a Watch
The case and the bracelet are fully disassembled which allows the polisher to replace any components subjected to wear and tear. Then the case and the bracelet are polished with extreme care to respect the original design.
Strap and Buckle Service
Audemars Piguet offers a large variety of handcrafted straps most of which are hand-stitched. Specific skills are required to proceed with a strap change and our stores also offer a fitting service. On some models, self-interchangeable straps and buckles are available and can be purchased as accessory.
Two-year service warranty
Labour and parts used in a complete maintenance service are covered by a two-year warranty. It is valid throughout the global network of authorized service centres. Some limitations apply in case of unusual wear and tear.
Extract from the Archives and Certificate of Authenticity
Malalan Service centre can help you with the official documentation of your watch, providing 2 types of documents. Each Audemars Piguet watch is recorded by its unique case and movement numbers. This document certifies that these numbers appear in their records, but does not warranty the authenticity of the watch.
Experts at Malalan Watchmaking workshop in Ljubljana will carefully examine the watch, its materials and components to certify that they are authentic. This document contains identity information of the watch and actual pictures.
Your watch undergoes a rigorous technical, functional and aesthetic inspection for five, up to twelve, days. Water resistance is checked to insure it will last for at least a 2-year period.